Who Calls Us
Callers phone us for many reasons, but most feel overwhelmed by a loss of some kind, such as the loss of a loved one, a job, one's health, or one's sense of hope. Sometimes they're worried about a family member's emotional or physical health and are seeking resources for them. Sometimes they're struggling with a recent change, such as a re-location, a new baby, a divorce, a frightening diagnosis, and are feeling alone.

In 2005, our hotline counselors responded to over 11,000 calls. More than 2,000 calls related to significant health problems. In nearly 1,000 calls, substance abuse was an ongoing struggle, and many people spoke of mixed feelings in seeking treatment. Over 700 calls related to suicide, and nearly 200 were about the suicidal thoughts of a loved one or colleague. This is in addition to the hundreds of calls about domestic violence, relationship issues, and the need for concrete services such as food stamps and emergency housing.

How We Help
First, we listen, and we listen in a special way. We're all familiar with the suggestions that well-intentioned friends and family so often give. While advice is sometimes what people seek during difficult times, more often it is the complete attention, acceptance, and empathy of one who cares that is truly called for.

On the hotline, our counselors give callers the time they need and listen not only for the facts, but, even more importantly, for the feelings - the music behind the words. This acceptance is empowering and helps callers to hear their own wisdom. We also help callers explore their options and, when requested, provide referrals.

Our Philosophy
The Chinese word for "crisis" includes characters that represent danger and opportunity. While crisis causes stress, it also invites growth. So often strengths are newly discovered during difficult times, and we believe that each person carries many of his or her own answers.