Crisis Hotline

The crisis intervention/referral hotline is open every day of the year, day and night, including holidays. Professionally trained and supervised volunteers offer callers telephone support and help them to explore options that can lead to thinking through next steps. We do not offer therapy or advice, but help callers lower their anxiety and find their own solutions. Crisis counselors also provide referrals for support groups, clinicians, mental health clinics, other hotlines and a host of other community programs and services.

Response Hotline is available 24 hours a day/7 days a week (631) 751-7500

Hear2Help Online Crisis Counseling

Since so many people find the internet a convenient and comfortable way to reach out, we offer crisis counseling online through our website. Callers can talk privately with a Response counselor about any subject and receive the same compassion, referrals, and advocacy that they would find on our hotline.

Hear2Help is available Monday through Friday, 7 PM – 11 PM

Support Line

The support line is a separate line for callers who, due to a physical disability or mental illness, have limited access to social supports. From this line, volunteer counselors make telephone “visits” to callers weekly or several times a week, depending on the caller’s needs. These visits “visits” mean a great deal to the callers, as they allow time for them to discuss their plans for the day and share their joy in recent achievements. Support line counselors also advocate for callers when necessary.

“I’ve come a long way since that call I made to you at three in the morning, the week my mother died. I thought my life was over because I did not know where to turn. I wanted to live, but I did not know how. I was emotionally paralyzed and scared. You talked me through it and stood by me while I took the positive steps to save my own life. But the remarkable thing is you’ve stood by me ever since!”

~Donna R.


Conexión is a telephone hotline for people in crisis, offered by Response of Suffolk County and funded by Suffolk County, serving our Hispanic community. Call our counselors to talk through your difficulties, anxiety or pain. Calls may be about any challenge, such as making a home in a new country, forming friendships, finding work, struggling with depression and many others. There is a wide array of bilingual services available in Suffolk, and Conexión counselors provide referrals as necessary to callers in addition to offering emotional support. Such services include housing, vocational training, and counseling.

Conexión can be reached at 631-751-7423 Monday through Friday, from 5-10 pm.